Position Overview:
We need experienced customer support representatives to assist clients via live chat, email, and virtual assistance. Your role will be critical in ensuring customer satisfaction and smooth communication.
Responsibilities:
- Handle live chat and email inquiries professionally and efficiently
- Provide solutions to customer concerns and escalate issues when needed
- Maintain accurate customer records and support tickets
- Assist clients with product or service-related queries
Requirements:
- Experience in Zendesk, Freshdesk, Tawk.to, or similar platforms
- Strong problem-solving and communication skills
- Ability to multitask and handle multiple inquiries at once
- Previous experience in remote customer service is a plus
Why Join DropServiceExperts?
✔️ Fully Remote: Work from anywhere with flexible hours
✔️ Exciting Projects: Work on global projects in multiple industries
✔️ Career Growth: Continuous learning opportunities and skill development
✔️ Supportive Team: Collaborate with professionals in different fields
Job Category: Customer Support
Job Type: Freelance Full Time Remote Retainer
Job Location: Remote